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Hi Sarah, thank you for your honest feedback. We sincerely apologize for the wait time with your reservation — that's not the experience we want for our guests. We've reviewed our reservation system and are implementing new procedures to prevent this. We'd love the chance to make it right. Please reach out to us at [manager email] so we can personally ensure your next visit is exceptional. — Management
Thank you so much, Michael! 🎉 We're thrilled you loved the pasta — it's our chef's signature dish! We can't wait to welcome you back. Next time, try our tiramisu — you won't be disappointed. See you soon! — The Team
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